Shipping
All orders are processed and shipped from the United Kingdom.
Orders are usually dispatched within 3–5 working days after payment has been received. During busy periods, dispatch may take slightly longer.
Shipping costs are calculated at checkout and may vary depending on the destination, shipping service selected, and parcel size.
Once your order has been dispatched, you will receive a shipping confirmation email with tracking information where available.
3AM Denim is not responsible for delays caused by postal services, customs processing, incorrect shipping details, or circumstances outside of our control.
International Orders
International customers are responsible for any customs duties, import taxes, handling fees, or local charges that may apply when the parcel reaches its destination.
These charges are not included in the item price or shipping cost and must be paid by the customer where applicable.
Returns and Refunds
We do not accept discretionary returns or offer refunds for reasons such as change of mind, incorrect sizing, or personal preference, unless required by law.
Please check all product descriptions, measurements, size information, images, and care details carefully before placing an order.
Faulty or Incorrect Items
If you receive an item that is faulty, incorrectly described, or not the item you ordered, please contact us within 14 days of delivery at:
Please include:
Your order number
A description of the issue
Clear images of the item and packaging
Once your claim has been reviewed, we may offer a replacement, repair, partial refund, or full refund where appropriate.
We reserve the right to inspect and verify all claims before approving a return or refund.
We are not responsible for damage caused by misuse, incorrect care, accidental damage, general wear and tear, or issues caused after delivery.
Return Shipping
Where a return is approved, instructions will be provided by email.
Items must be returned in the same condition they were received in, unworn, unwashed, and with any original tags or packaging included where applicable.
We reserve the right to refuse a return or reduce a refund if the item has been worn, damaged, altered, washed, or returned in unsuitable condition.
This policy does not affect your statutory rights.